Life Unhurried – Privacy Policy

Last updated: 5 December 2025
Life Unhurried Pty Ltd (ABN 68 627 792 661)
PO Box 5452, Maroochydore BC QLD 4558, Australia

Life Unhurried Pty Ltd (“Life Unhurried”, “we”, “us”, “our”) respects your privacy.
This policy explains how we collect, use, disclose and protect your personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website, submitting information to us, becoming a Member, or making a purchase, you agree to this Privacy Policy.

1. What personal information we collect

We collect personal information that you voluntarily provide, as well as information collected automatically when you use our website.

1.1 Information you provide directly

This may include:

• Name
• Email address
• Phone number
• Postal or billing address
• Accommodation or business details (for Members)
• Account login details
• Content you submit to your Slow Stays listing
• Payment information (processed securely by third-party providers)
• Responses to surveys, promotions, competitions, or forms
• Any communication you send us

1.2 Payment information

We do not store your full credit card or bank details.
Payments are processed securely via third-party payment processors (e.g., Stripe, PayPal, etc.) who handle your financial information under their own privacy policies.

1.3 Information collected automatically

When you visit our website, we automatically receive:

• IP address
• Device and browser type
• Pages viewed
• Time and date of visits
• Referring websites
• Usage and interaction analytics

1.4 Cookies & tracking technologies

We use cookies, pixels and similar technologies to:

• recognise your browser
• improve site performance
• remember your preferences
• analyse user behaviour
• personalise content
• assist with advertising and marketing (if you consent)
• process shopping cart items

You may disable cookies in your browser settings, but some features of the site may not work properly.

2. How we collect your information

We collect personal information when you:

• create an account or membership
• apply for a Slow Stays listing
• purchase from our online store
• subscribe to our mailing list
• contact us via email or forms
• submit content, images or details for your listing
• enter a competition, promotion or survey
• interact with our site using cookies or tracking tools
• log in via Google, Facebook or another social platform
  (these platforms may share basic profile information with us)

3. Why we collect and use personal information

We use personal information to:

3.1 Provide and operate our services

• create and manage Member accounts
• publish and maintain Slow Stays listings
• process orders and payments
• deliver purchased items
• provide customer support
• verify your identity if required

3.2 Improve our website and services

• analyse browsing behaviour and preferences
• optimise site performance and user experience
• develop new features or content

3.3 Communicate with you

• updates about your membership, orders or account
• newsletters (if you subscribe)
• marketing communications (you can unsubscribe anytime)
• surveys, competitions or promotions
• important service or policy updates

3.4 Comply with legal obligations

We may use or disclose your information where required by law or to enforce our Terms & Conditions.

4. Disclosure of your personal information

We may share your information with:

4.1 Service providers

Such as:

• website hosting providers
• payment gateways
• email & marketing platforms
• analytics tools (e.g., Google Analytics)
• customer support tools
• shipping carriers
• designers, developers and IT support

These providers only receive the information necessary to perform services for us.

4.2 Marketing platforms

If you opt in, your information may be used with third-party marketing tools (e.g., Meta, Google, Klaviyo/Mailchimp).

4.3 Legal or safety reasons

We may disclose personal information:

• if required by law
• to respond to government authorities
• to protect our rights, property or safety
• to prevent fraud or security threats

We do not sell or rent personal information.

5. Overseas disclosure

Some service providers may store or process personal information outside Australia (e.g., in the US, EU, UK or Asia).

We take reasonable steps to ensure overseas recipients comply with Australian privacy requirements.

6. How we store and protect your information

We use a combination of technical and organisational measures, including:

• secure data centres
• encrypted data transmission
• access controls and authorisation limits
• firewalls and security monitoring
• trusted third-party service providers

While we take reasonable steps to protect your information, no method of online transmission is completely secure.

7. Access and correction

You have the right to:

• request access to the personal information we hold about you
• request corrections if the information is inaccurate, incomplete or out of date

To make a request, contact us using the details in Section 12.
We may need to verify your identity before releasing information.

8. Managing your preferences

8.1 Unsubscribing

You can opt out of marketing emails at any time by clicking “unsubscribe” in any email or by contacting us.

8.2 Cookies

You can change your browser settings to block cookies, though some website features may not function properly.

9. Links to third-party websites

Our website may contain links to external sites.
We are not responsible for the privacy practices or content of third-party websites.

10. Children

Our services are not intended for individuals under 16.
We do not knowingly collect personal information from children.

11. Changes to this Privacy Policy

We may update this policy occasionally.
The updated version will be posted on this page with a new “Last updated” date.
Continued use of our site means you accept any changes.

12. Contact us

For privacy questions, access requests or complaints, contact:

Life Unhurried Pty Ltd
PO Box 5452
Maroochydore BC QLD 4558
Australia
Email: [email protected]

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC):

• Website: oaic.gov.au
• Email: [email protected]
• Phone: 1300 363 992